Terms & Conditions
These terms and conditions are applicable to all guests booking either directly with The Nest or via a travel agent/online travel website.
Bookings, cancellations, amendments and charges
All bookings are subject to availability and The Nest shall be entitled to refuse any booking on reasonable grounds. Charges will be at the quoted rates, on the terms set out in connection with the quoted rate. All quoted accommodation rates include local taxes. A non-refundable service fee will apply to all bookings when payment is made by credit card (including where a ‘credit’ option is selected when using a debit card). We accept the following major credit and debit cards: Visa Credit & Debit Cards, and MasterCard Credit & Debit Cards. Full payment is required when booking. A 3.5% credit card surcharge is payable on all credit and debit card payments for bookings and at the resort. There are no ATM or Cash-Out facilities at the villa. If you wish to pay your bill in cash, please ensure you bring it with you.
All cancellations must be made in writing and confirmed by The Nest.
No-shows will be subject to room charges at the contract rate for all room nights booked. Full payment will be charged to your credit /debit card on your bookings to our website. Unless otherwise specified in a group booking agreement or when booking a special rate with different payment terms specified in order to qualify for the rate, the following applies:
– Booking cancellations made 14 days or more from the date of travel will be refunded in full (net of bank charges).
– Bookings cancelled less than 14 days from the date of travel will be charged 100% cancellation fee.
– Guests who arrive late or depart early from the resort will be charged for the entire booking including unused accommodation.
– The Nest may, at its option, cancel any booking not paid in full inside 30 days prior to arrival.
– Arrival and departure details must be supplied no later than 7 days prior to arrival (or supplied at time of booking inside 7 days of travel).
– Refunds can take up to 14 working days to be processed.
– Other alterations to booking details may result in a rate change.
– All outstanding charges are to be paid upon check-out.
The Nest protects the privacy and confidentiality of personal information of its guests.
Check in time is daily from 2:00pm.
Check out time is 11:00am.
Guaranteed late check out will result in an additional night being charged.
All indoor areas, including villas and public spaces of The Nest are strictly non-smoking. Smoking is permitted in outdoor areas of the villas and the resort only.
Pets may not be brought onto the premises with the exception of guide dogs.
Guests shall comply with all rules, regulations and instructions at The Nest, including but not limited to security procedures, health and safety procedures, registration requirements, dress codes and during activities. The Nest shall be entitled to refuse a guest entry or accommodation or to require a guest to leave the premises if unreasonable behavior is displayed, be it threatening or abusive, causing disturbance to other guests or otherwise unacceptable. The Nest will not accept liability for loss or damage to any items belonging to guests of the resort.
The Nest does not accommodate more than eight adult guests (and infant/s as required) and guests may not permit additional guests to spend the night.
RPA (Remotely Piloted Aircraft) / Drone Usage Policy
Use of an RPA/Drone by guests is strictly prohibited in order to protect guest privacy. If management needs to use a drone for advertising or marketing purposes, they will advise all guests prior to the event.
Children of all ages are welcome at the resort as guests up to the maximum total guests.
Limitation of liability
The Nest shall not be liable for any loss of or damage to a guest’s property which is:
– during participation in any activity;
– or caused or contributed to by the negligence of the guest;
– or not promptly reported to The Nest on discovery
The Nest shall not be liable for loss of or damage to a guest’s property except when proved to be caused through the negligence or wilful misconduct of The Nest.
The Nest will not accept responsibility or liability for any injury which occur to guests whilst staying at The Nest or due to participation in any activity.
In the event that performance of this Agreement is delayed or prevented by any cause reasonably beyond The Nest’s control, including, without limitations, any acts or orders of government authorities, by fire, flood or explosion, infectious disease, by necessary and essential construction, arrest or seizure and legal process, strike or other restraint of labour from whatever cause including flight delays, or act of terrorism, The Nest will be discharged of its obligation to provide accommodation or other services.
The Nest may engage appropriate transfers operators and other providers to coordinate and provide certain services. The transfer operators and other providers are solely responsible for and liable for providing their respective services. Guests are also subject to specific terms and conditions imposed by other providers.
The Nest is set on a tropical island and on a natural ocean coastline which may contain fauna and flora that may be dangerous if at close contact. Whilst every effort is made by the staff and management of The Nest to ensure the safety of its guests, guests acknowledge as a condition of making their bookings that neither The Nest nor any of its staff shall be liable for the death or injury of any of its guests or for any direct, indirect or consequential loss or damage whatsoever (save where caused by the negligence or wilful misconduct of The Nest) suffered by any of its guests arising out of, or in connection with, use of the facilities and activities offered by The Nest, in particular (but not limited to) these involving flora and fauna.
The guest, by making a booking, releases The Nest and its staff from all or any such liability.
Where items belonging to guests have been found by a member of The Nest staff, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail or courier at the expense of the guest.
In the event the owner of any found item cannot be identified it will be logged and held in security for a period of three (3) months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organisation after the three (3) month period has lapsed.
These terms and conditions are covered in all respects by the LAW OF VANUATU and any legal action arising under the contract shall be litigated only in the appropriate court having jurisdiction in that country.
We strongly recommend appropriate travel insurance coverage for all visitors to The Nest to cover cancellation penalties levied as a result of inclement weather, airline or other transportation delays, other unforeseen disruptions, cancellations or delays or in the event of illness.